Return & Refund Policy

At SustainSmart, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help!

🔄 Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must:

• Be unused and in its original condition

• Include all original packaging

• Have proof of purchase (order number or receipt)

To start a return, please contact our support team at [your email address] with your order number and the reason for return. We will guide you through the next steps.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale

• Used or damaged products not due to our error

• Personal care items, for hygiene reasons

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your item.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item sent by us.